Privacy Policy

LMX Digital Solutions and Payments LTDA ("LMX", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect information about you in various ways, including:

Personal Data

When you make a purchase, register an account, or contact us, we may collect:

• Full name
• Email address
• Billing address
• Phone number (optional)
• Company name (if applicable)
• Payment information (processed securely through our payment providers)

Automatically Collected Data

When you access our website, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device identifiers

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Deliver digital products to your email
• Send order confirmations and updates
• Respond to your inquiries and support requests
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Legal Basis for Processing (LGPD/GDPR)

We process your personal data based on:

• Contract Performance: To fulfill our contractual obligations when you purchase our products or services
• Legitimate Interest: To improve our services and prevent fraud
• Legal Obligation: To comply with applicable laws and regulations
• Consent: For marketing communications and non-essential cookies

4. Data Sharing and Disclosure

We may share your information with:

• Payment Processors: To process your transactions securely
• Service Providers: Third parties that help us operate our business (hosting, email services)
• Legal Authorities: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure payment processing
• Regular security assessments
• Access controls and authentication
• Secure data storage practices

6. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (tax records, etc.)
• Resolve disputes and enforce agreements

Transaction records are typically retained for 5 years as required by Brazilian tax law.

7. Your Rights

Under LGPD (Brazilian Data Protection Law) and GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal requirements)
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at contact@lmx-ltda.com.

8. Cookies

We use cookies and similar technologies to enhance your experience. For detailed information, please see our Cookies Policy.

9. International Data Transfers

Your data may be transferred to and processed in countries outside of Brazil. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: